Touchstone Water Services

As a business you buy water, wastewater (sewerage) or both for your premises, from April 2017 you may be eligible to switch to a new retail service supplier to get the best deal.


If you are eligible, you will be able to:

  • choose a new retailer for water, wastewater services, or both
  • renegotiate with your existing retailer
  • choose a new price and service package from your chosen retailer

You can start shopping around now – but you won’t officially be able to change your package or retailer until the market opens in April 2017.


Currently, customers with larger water requirements (in excess of 50 million litres per year) may be eligible to ‘self-supply’ by applying for a retail water licence, which will enable them to buy services directly from one of the wholesalers.


From April 2017, business and commercial water users, based wholly or mainly in England, will be able to choose both their water and wastewater supplier. There will be no minimum consumption level as currently exists.


Customers may receive their water supply from one company and their sewerage services from another. This means that you may get two separate bills.


Do you want the lowdown on the New Water Market?


Talk to Touchstone. We will help you understand where you stand and how you can take advantage of the new structure.

Touchstone Services
23 Aldershot Enterprise Centre, Mandora House
Gallwey Rd,
Aldershot, Hampshire GU11 2DD
Phone: 01252 338777 01252 338777
Mobile phone 07931 509109
Fax: 0844 357 6930
E-mail address:
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Touchstone Systems Europe Ltd. trading as Touchstone Services. Registered in England and Wales No: 6919173. VAT Registration No: GB 976 0141 19. Registered Office: 2 Lansdowne Road, Aldershot, Hants GU11 3ER © Touchstone Systems Europe Ltd.